Call Center Association Of Pakistan
What We Bring To You
Industry Representation
The Call Centers Association of Pakistan (CCAP) serves as the primary representative body for the country's call center industry. It advocates for policies that benefit businesses and ensure the growth of the sector.
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Regulatory Compliance
CCAP plays a key role in ensuring call centers comply with national and international regulations. It helps members understand and implement the latest industry standards for efficient, smooth, and compliant operations.
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Training and Development
CCAP offers training programs aimed at improving the skill set of employees in call centers. These initiatives focus on customer service, communication, and technical skills, enhancing overall productivity.
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Networking Opportunities
CCAP organizes events and forums where industry professionals can connect. These networking opportunities help businesses collaborate, share insights, and stay ahead in the competitive landscape.
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CCAP
About Us
CALL CENTER ASSOCIATION OF PAKISTAN
Call Center Association of Pakistan, is dedicated to promoting excellence and innovation within the country's call center industry. We strive to enhance the skills and capabilities of our members through comprehensive training programs, resources, and networking opportunities. By fostering collaboration among industry leaders, we aim to set high standards for customer service and operational efficiency. Our commitment to supporting the growth of the call center sector not only boosts the local economy but also positions Pakistan as a key player in the global outsourcing landscape.
Commitment to Growth and Innovation
Who We Are
The Contact Center Association of the Pakistan (CCAP) is the umbrella organization of the Pakistan contact center industry. CCAP serves as the focal point of sectors that enable the Pakistan to sustain its leadership in the global contact center industry.
From having seven original founders in 2001, CCAP is now comprised of nearly a hundred member-companies operating in various strategic locations in the Pakistan. These members account for more than 70% of the revenues and workforce in the industry.
As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country.
Our Mission
Our mission is to harness, harmonize and galvanize cross-sector efforts that enable the Pakistan contact center industry to:
• Strengthen its #1 market position
• Become a CRM leader in innovation and best practices
Our programs focus on:
• Expanding talent supply: development, career marketing, wellness, retention and values formation
• Maintaining favorable business environment: legislative/regulatory, fiscal and infrastructure
• Driving industry innovation and performance excellence agenda
• Country marketing, brand building and business development support especially in new markets.
• Providing business development support In essence, CCAP undertakes actions that members, individually, cannot do.
What We Do
CCAP actively promotes the contact center industry here and abroad by:
• Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation.
• Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues.
• Driving industry innovation and a performance excellence agenda.
• Engaging in country marketing, brand building and business development support, especially in new markets.
• Promoting industry welfare through partnerships with government, the academe, and others.
• Sharing best practices and thought leadership agenda among its members.
CCAP
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CCAP BENEFITS
Operational excellence in the Call Center is like organizing and managing a successful event. Knowing the correct procedures of operations to excel and succeed to meet and exceed the customer requirements, their retention is a key to achieving
operating organizational goals
. By letting operational technologies unburden routine tasks, the call centers are capable of assuming any type of
call campaigns at a lower cost
CALL CENTER APPLICATIONS
Call centers serve as crucial links between an organization and the customers. Meeting the needs of the customers in real-time with an ensured customer satisfaction guides the overall working of a call center. Ensuring maximum market potential, contact center have realized that their success depends on their capabilities to provide quality services delivering maximum value to the clients
• Telephone Answering Service
• Account Status
• Locator Services
• Employee Testing/Studies
• Payroll Serives
• Inbound Call Center Services
• Outbound Telemarketing Services
• Claims Reporting
• Emergency Notification
• Credit Collections / Debt Collection
• Mortgage Marketing
CALL CENTERS MANAGMENT
Call center management is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and proving valuable customer support. These skills require to manage everything from staff recruitment and personnel management to technical understanding and other important customer relationship management. As call centers become more complex, the importance of “having the right staff and supporting resources in the right places at the right times” becomes ever more crucial to success. Several steps have been taken in order to improve the performance of any call center.
CCAP
Empowering the Call Center Industry
At the Call Centers Association of Pakistan (CCAP), we are dedicated to strengthening the call center industry by providing essential resources, support, and advocacy. Our platform serves as a one-stop destination for industry news, updates, and opportunities.
MEMBERSHIP
Membership at CCAP offers call centers access to exclusive resources, training, and industry insights. Members benefit from advocacy, networking opportunities, and support to stay compliant and competitive in the market.
